Privacy Policy (Full GDPR Disclosure)
This Privacy Policy explains how B2BC UK / The Wine Factor collects, processes and protects personal data in accordance with the UK GDPR and Data Protection Act 2018.
1. Data Controller
B2BC UK / The Wine Factor is the data controller responsible for your personal data.
2. Data We Collect
- Identity data (name, title)
- Contact data (email, phone, address)
- Business data (company name, VAT, account details)
- Transaction data (orders, payments)
- Technical data (IP address, browser, device)
- Usage data (how you use the website/portal)
- Communication data (emails, enquiries)
3. How We Use Data
- Account setup and management
- Order processing and fulfilment
- Payment handling
- Customer support
- Legal and regulatory compliance
- Fraud prevention and security
- Service improvement
4. Legal Basis
- Contractual necessity
- Legal obligations
- Legitimate interests
- Consent (where required)
5. Data Sharing
- Logistics and delivery partners
- Payment and banking providers
- IT and hosting services
- Professional advisers
- Regulators and authorities
6. International Transfers
If data is transferred outside the UK, appropriate safeguards such as Standard Contractual Clauses are used.
7. Data Security
We use appropriate technical and organisational measures to protect personal data.
8. Data Retention
Data is retained only as long as necessary for legal, tax and business purposes.
9. Your Rights
- Access your data
- Rectification
- Erasure
- Restriction
- Objection
- Data portability
- Withdraw consent
10. Cookies
We use cookies and similar technologies. A cookie banner should be implemented on the live site.
11. Complaints
You have the right to lodge a complaint with the UK Information Commissioner’s Office (ICO).
12. Contact
Email: orders@b2bc.uk
13. Updates
This policy may be updated periodically.