Terms of Use

1. About These Terms

These Terms of Use apply to all visitors, account applicants, approved buyers and authorised users of the B2BC UK / The Wine Factor website and private ordering portal.

Separate Terms of Business apply to purchases, order requests, payment, delivery, collection, returns, credits and supply of goods.

2. Definitions

In these Terms:

• “Company”, “we”, “us” or “our” means B2BC UK / The Wine Factor, as applicable.
• “Website” means our public website and related web pages.
• “Portal” means our private buyer ordering platform.
• “User”, “you” or “your” means any person accessing the Website or Portal.
• “Account” means an approved buyer login issued by us.
• “Content” means text, images, product details, pricing, designs, data, documents and other materials available through the Website or Portal.

3. Access to the Website and Portal

Public areas of the Website may be viewed by visitors. Access to the Portal is restricted to approved users only.

We may refuse, restrict, suspend or withdraw Website or Portal access at any time without liability where we consider it necessary for security, compliance, operational, commercial or reputational reasons.

We do not guarantee that the Website or Portal will always be available, uninterrupted, secure or error-free.

4. Account Approval and Authorised Users

Portal access is not automatic. Users must submit accurate information and be approved by us before login access is issued.

Only authorised users may access an approved Account. You must not allow any unauthorised person to use your login details.

We may request further information at any time to verify identity, business status, buyer status, compliance position, delivery requirements or order suitability.

5. Login Details and Security

You are responsible for keeping login details, passwords and account access secure and confidential.

You must notify us immediately if you suspect unauthorised access, password compromise, account misuse or any security incident.

You are responsible for all activity carried out through your Account unless we determine otherwise.

6. Acceptable Use

You must use the Website and Portal lawfully, responsibly and only for legitimate buyer, account, ordering or enquiry purposes.

You must not:

• misuse, hack, disrupt, overload or interfere with the Website or Portal;
• attempt to gain unauthorised access to systems, accounts, pricing or data;
• share, copy, scrape, download, reproduce or redistribute private pricing or portal information;
• upload or transmit viruses, malware, harmful code or unlawful material;
• use the Website or Portal for fraud, misrepresentation or unlawful activity;
• use false, misleading or incomplete information when requesting access or placing orders;
• use automated bots, scraping tools or data extraction systems without written consent;
• attempt to reverse engineer, copy or replicate the Portal or any part of its functionality.

7. Confidential Pricing and Portal Information

All private pricing, product access, availability information, buyer-specific content, commercial terms and portal data are confidential.

You must not disclose, publish, share, forward, sell, reproduce or make available any confidential portal information without our written consent.

Breach of this clause may result in immediate account suspension, withdrawal of access and legal action.

8. Product and Availability Information

Product information, stock status, availability, pricing and images shown on the Website or Portal are provided for general guidance and ordering purposes only.

Information may change without notice and does not create a binding commitment to supply unless an order is accepted under our Terms of Business.

We may update, remove, correct or amend product information at any time.

9. Intellectual Property

All Website and Portal content, branding, trade names, text, layout, design, images, documents, software, database rights and other intellectual property are owned by or licensed to us.

You may use the Website and Portal only for permitted access, account and ordering purposes.

You must not copy, reproduce, distribute, modify, publish, exploit or create derivative works from any content without our prior written consent.

10. Third-Party Links and Services

The Website or Portal may contain links to third-party websites, payment references, delivery tools, forms or external services.

We are not responsible for the content, security, availability or practices of third-party websites or services.

Your use of third-party services may be subject to their own terms and privacy policies.

11. User Information and Accuracy

You must ensure that all information submitted to us is accurate, complete and up to date.

This includes account details, contact information, delivery addresses, buyer status, order requirements, compliance declarations and payment references.

We are not responsible for delays, failed delivery, account issues or order problems caused by incorrect, incomplete or outdated information provided by you.

12. Compliance and Age-Restricted Products

Where the Website or Portal relates to alcohol, cigars or other age-restricted products, users must comply with all applicable UK laws, licensing requirements, age-restriction rules and resale obligations.

You must not use the Portal to support unlawful supply, resale, distribution or access to age-restricted goods.

We may suspend or refuse access where compliance cannot be verified or where we reasonably suspect unlawful use or risk.

13. Suspension and Termination of Access

We may suspend, restrict or terminate access to the Website or Portal immediately where:

• you breach these Terms of Use or our Terms of Business;
• payment, compliance, security or misuse concerns arise;
• we suspect fraud, unlawful activity or unauthorised access;
• continued access may create commercial, operational, legal or reputational risk;
• we decide to change, pause or discontinue the Portal or any part of it.

Suspension or termination does not affect any outstanding payment obligations or rights accrued before suspension or termination.

14. Website and Portal Availability

We aim to keep the Website and Portal available, but we do not guarantee continuous, uninterrupted or error-free operation.

We may suspend access for maintenance, updates, technical issues, security reasons, supplier systems, hosting issues or events outside our control.

15. Limitation of Liability

Nothing in these Terms excludes or limits liability where it would be unlawful to do so.

Subject to the above, we shall not be liable for:

• loss caused by inability to access or use the Website or Portal;
• loss of profit, revenue, business, goodwill or opportunity;
• indirect, consequential or special losses;
• loss arising from inaccurate, outdated or unavailable product information before order acceptance;
• loss arising from unauthorised account use where login details were not properly protected.

16. Data Protection and Privacy

We process personal data in accordance with applicable UK data protection laws and our Privacy Policy.

By using the Website or Portal, you acknowledge that we may process information for account management, security, order handling, customer support, compliance and lawful business purposes.

17. Changes to These Terms

We may update these Terms of Use from time to time. The latest version will apply from the date it is published on the Website or Portal.

Continued use of the Website or Portal after changes are published means you accept the updated Terms.

18. Governing Law and Jurisdiction

These Terms of Use are governed by the laws of England and Wales.

The courts of England and Wales shall have exclusive jurisdiction over any dispute arising from or in connection with these Terms, the Website or the Portal.